We typically uphold the highest standards in ensuring customers' info is protected. But if you are rude, or worse, time wasters, a thermonuclear name & shame is what will happen.
We spent a good chunk of a day talking to this one Indian🇮🇳 guy, complying with his every request for evidence and patiently explaining things to clear his doubts.
Consequently, he went from "how do I know that you are not a scammer" to "You seem legit."
We won, right?
We got his business, right?
Then he said, "I just realized the schools I'm applying to don't accept at-home tests.", and DELETED THE CHAT.
In retrospect, this is a case of inadequate customer pre-filtering. I get triggered when people throw around baseless accusations.
For future Indian🇮🇳 customers, if you find me impatient with you in any way, blame this guy.
It has long been our practice to ignore people who ask, "How do I know you are not a scammer?" for all the usual reasons.
But recently, we have decided to take that question head-on to engage with a broader customer base.
We are becoming more open to providing additional evidence to substantiate our authenticity during customer interaction.
We will try to prove that we are legit.
As it turned out, this guy was a total waste of our energy and time.
He was the kind of person to whom no evidence would be sufficient for him.
"How do I know you are not a scammer?"
When I offered to send him live images from live tests, he asked, "How do I know these images are live and aren't faked?"
When I sent him real test questions from live tests, he went, "It looks like a GRE practice test to me."
And this is a beauty: "Your English is too good for a Chinese person, which makes me doubtful."
Talking to him was like running in circles or sinking into a rabbit hole of limitless depth.
Fortunately, he finally appeared convinced of our authenticity.
Then he deleted the whole chat, citing that at-home tests aren't allowed by his schools.
Why didn't you tell me earlier instead of wasting my time?
I should have upheld our previous policy of ignoring people who ask, "how do I know you are not a scam?"
The entire chat history with this time waster, from "Hello" to the last interactions before he deleted the chat, is now attached.
You can judge whether these kinds of people are worth talking to.